A Comprehensive Managed Service Provider
Our expertise in all aspects of human capital management and our in-depth
understanding of the workforce supply chain leads many clients to engage us as
a Managed Service Provider (MSP), outsourcing the end-to-end management of
their contingent workforce to the industry's most knowledgeable and trusted
partner.
Active Performance Measurements
With Populus Group as your Managed Service Provider, our customers' satisfaction
is our number one goal. We have proven performance of delivering a highly
talented and qualified diverse candidate pool. We implement specialized,
in-house service offerings that enable increased visibility into performance,
enhanced speed and quality of hires while actively managing the cost
effectiveness of your use of a contingent workforce.
We've built performance management into our solutions as a key component,
meaning that we establish the right metrics to achieve each client's goals.
Through our industry experience, we've been able to virtually prove that the
metrics that get tracked and measured actually get completed. So, we work with
each client to:
- Define the program's goals
- Establish the right service level metrics to achieve those goals
- Benchmark, track and measure the metrics continually
- Develop and implement strategies for performance improvement along the way
- Plan strategically and amend which metrics guide the program as needed
Guaranteed Results
Through our performance management component, we build a Program Scorecard
around the established metrics that have been decided upon with the client.
Each supplier also receives their own scorecard. While the Program Office
continually monitors performance, on a quarterly basis, suppliers are given
direct feedback on their performance and coached on performance improvement
strategies as needed.
Our clients also receive quarterly assessments of the program's performance
against metrics. We're held accountable for the program's performance as well,
through performance guarantees and service level agreement terms whereby if the
overall program doesn't meet agreed upon, pre-established service levels, a
certain amount of monies are at risk. What results is a high-performing program
that our clients are satisfied with because it obtains their specific
objectives.
One-stop Program Office
With Populus Group as your managed service provider, your dedicated Program
Office will manage all aspects of your contingent workforce program. Your
Program Office serves as your:
- Central point-of-contact for all constituents and issues
- Support resource for users and suppliers
- Human resources center for your contingent workforce where their questions and
concerns can be resolved
- Source for consolidated invoicing, supplier payment, and program reporting
- Your Program Office provides one contact for your many suppliers, hiring
managers, and contractors. We establish one set of rates by developing
appropriate rate cards. And you'll have access to effectively one seamless pool
of skilled candidates - consolidating what can be a highly fragmented business
function.
Comprehensive supplier and performance management
- Time sheet tracking
- Requisition support
- User support and training
- Supplier vetting
- Supplier contracts administration
- Supplier systems training
- Supplier performance tracking, monitoring, and coaching
- Billing and invoicing
- Program performance monitoring and reporting
Are you a quality staffing provider? We're always looking for the best partners for our clients.
Apply here.
Get more from your contingent workforce - contact Populus Group by completing
the form below or call (248) 581-1100. Once submitted, your information will be
sent to a Populus Group professional who will contact you to discuss your
inquiry.
We value your privacy and will keep all your information completely
confidential.