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Business Analyst - Service Now

Position: business & finance Location: ashburn, va, united states
Reference ID: 247087

Business Analyst - ServiceNow 

Who you are?
You are a Business Analyst with 5 years or more of Business Analysis, IT Operations, and Process Analysis and Design experience. You demonstrate deep knowledge of IT processes and frameworks (ITIL, SDLC, COBIT etc.), as well as SCRUM and Agile implementation methods. You have experience writing and editing process documentation and must be familiar with Knowledge Management. You adapt existing methods and procedures to create alternative solutions to moderately complex problems. Use your own judgment to determine optimal solutions to recommend. You have a proven ability to work creatively and analytically in a problem-solving rich environment. You also possess excellent communication (written and oral) and interpersonal skills.


The Business Analyst will be responsible for translating high-level business requirements into functional specifications for input into application activities. Additional responsibilities include the following: 
• Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users requirements and are technically appropriate 
• Create and write stories based on analysis of business requirements 
• Test and validate stories were developed to business requirements 
• Assist in analysis and reporting of testing defects when requested 
• Provide implementation and post implementation support 
• Coordinate and report on project progress and accomplishments 
• Write knowledge articles and documentation that describes features and functionality for technical and business users


Must have skills:

• 5-7 years of BA experience

•Must have strong Requirements Gathering, Customer Interaction/Communication, Documentation, and Business Analytics experience

•Must have Service Now experience

•Bachelor's Degree is a must


Nice to have skills:

•ITIL Foundation Certified - Intermediate certifications or ITIL Expert certification are nice to have

•Testing skills are nice to have

Ideal Qualifications:
• Bachelor degree in Engineering related to Information Technology 
• Certified SCRUM Master 
• Experience with ServiceNow 
• ITIL Foundation Certified. Intermediate certifications or ITIL Expert certification are a bonus 
• 2+ years' experience in IT process management/re-engineering initiatives 
• Experience in workflow analysis, design, and process re-engineering principles 
• Broad business and management knowledge 
• Knowledge of defect tracking tools 
• Understanding of IT concepts (Like Files/interfaces, structures, reports, UI, etc.) 
• Understanding of Verification & Validation Techniques (Testing & Reviews) 
• Analysis Techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc.) 
• Requirement Development (Elicitation Analysis, Documentation) 
• Requirements Management (Version Control, Traceability, Change Management)